Telesecretary for companies: from telephone reception to omnichannel communication
Methods of business management are evolving year by year. What will never change are the expectations of customers, partners and stakeholders. Strong and consistent communication with all of these parties is and will remain the backbone of a company. As a telesecretary for companies with more than 15 years’ experience, we guarantee your company maximum reachability, both by phone and online.
Your company is made up of many employees who are on the road every day. Or a significant proportion of colleagues work partly from home. Or the communication flow is still difficult to oversee following solid growth.
These are all individual scenarios that can put the reachability of employees and the continuity of your services at risk. The possible consequences of this are a decline in customer satisfaction and damage to the company’s image.
As a telesecretary for companies, we at Solutel make sure that this never happens. We man the lines of communication you ask for at your company on the basis of a detailed plan of action. And once we reach cruising speed, it’ll be as if we’re one of your own employees.