Omnichannel contact
centre: for global communication
with your customers
Our services
Vanaf 120 euro per maand (excl. btw) kan jouw bedrijf gebruik maken van onze omnichannel diensten. Hoe ziet dat er in de praktijk uit?
Orders
Van het opnemen en opvolgen van bestellingen tot het behandelen van vragen van klanten: wij nemen het hele traject in handen.
Helpdesk / After-sales service
Ook na verzending beantwoorden we vragen vanuit de klant en plannen we techniekers in bij eventuele defecten.
Dispatching
Bij dringendere technische problemen zetten we snel een technieker in volgens een regioverdeling, wachtlijst of via een cascadesysteem.
Welcomes and assessment
Nieuwe klanten welkom heten of polsen naar hun tevredenheid over de dienstverlening van jouw bedrijf? Onze medewerkers gaan ermee aan de slag.
What customers think of our medical telesecretary service
A collaboration without noise on the line, that only works when both parties “understand” each other perfectly. Things are all right between Solutel and construction company Bostoen. Johan and colleagues, thank you for the nice words!
Ten years ago we became acquainted with Saskia Kerkhofs, a young criminal lawyer in Brussels. A short search on Google was enough to accelerate the collaboration. “Outsourcing my telephone service was one of the first priorities. Especially when I got pregnant.”
Using our omnichannel
contact centre?
Steps
Steps
Step 01
Introduction and intake interview
What sort of shop floor and people are we talking about? Come and present your company to us in detail and we'll go over our working methods from our side. Feel free to ask us any questions you may have.
Step 02
Detailed roadmap
As soon as we've agreed to work together and completed contract formalities, we put customer communication for your company on the best possible track. Together, we work towards a comprehensive script, in which we write out the most important communication scenarios. This will serve as a basis for our own employees every day.
Step 03
Direct line to our team
Once all systems are in place, we can go live and start working together. We stick closely to agreements made. If you have any questions, you can contact us quickly. Do you want us to handle your telephone permanence? Just one click and we jump in for you.
Step 04
Overview of all your communications
As a customer you have access to our online Solucall platform. You can manage the follow-up of your communication as well as request a detailed overview of all incoming messages and calls. And it is fully GDPR-proof. If necessary, we also work with your proprietary (cloud) software and/or CRM package.
