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Telesecretary
and omnichannel
contact centre

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Solutel Medical

Focus entirely on the patients in your practice and leave the phone calls to us. We provide a trusted and reassuring voice over the phone and support you in your daily organisation. This also means that you have enough time to do the more important things you need to do.

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Solutel Business

Customer friendliness starts with a quick and guaranteed answer on the other end of the communication line, both by phone and online. We never lose sight of your customers and/or partners for a single minute.

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All lines lead to Solutel
Our services

Medical telesecretary
Save up to 75% of the cost of employing a secretary under your own roof and build greater peace of mind and a better overview of your daily workflow.
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Telephone reception for companies
Telephone reception tailored to your company: from start-up to large, established SME or multinational. Our carefully selected employees connect your customers and/or partners wherever they may be.
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24/7 telephone permanence for companies
Telephone permanence during and after office hours. Day and night, week and weekend, for companies where someone just has to be available at all times.
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Omnichannel contactcenter
Do your customers rely on your company being accessible everywhere? Not only by phone but also online and via social media? We answer their questions in a professional manner, as if we were one of your employees.
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Want to know more about our services? Contact us at 0800 206 06 or create an appointment.

What customers think of our medical telesecretary service

A collaboration without noise on the line, that only works when both parties “understand” each other perfectly. Things are all right between Solutel and construction company Bostoen. Johan and colleagues, thank you for the nice words!

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Ten years ago we became acquainted with Saskia Kerkhofs, a young criminal lawyer in Brussels. A short search on Google was enough to accelerate the collaboration. “Outsourcing my telephone service was one of the first priorities. Especially when I got pregnant.”

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Bostoen
Construction company Bostoen
Crimius
Saskia Kerkhofs

Questions? Contact us.

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Working
at Solutel?
Hi

There are around 20 of us, the faces on the other side of the line at Solutel. For us, they’re all the familiar faces of people who’ve been coming to the office with a smile for many years. We’re a warm, trusted voice for our own patients and customers.

What makes working for a telesecretary company like Solutel so attractive and challenging? And what do we have to offer you as a potential future colleague?

Our vacancies Working at Solutel

The 5 strengths of Solutel
from A to Z

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Customer friendliness, smile included
Our close cooperation with hundreds of doctors and companies is based on impeccable customer service. Not just friendly, but always with a smile. Because smiling is also something you can hear.
Unique online management platform
Our employees work with Solucall every day, but our customers are also avid users of this online platform. They use Solucall not only to manage and monitor all their own calls and messages in detail, but also as a direct line of communication with the Solutel team.
Local top talent in 3 languages
From our office in Hasselt, our employees answer calls in Dutch, French and English. They ensure that no message gets lost in translation.
15 years of experience (and counting)
Since we started out in 2007, Solutel has gained experience in countless communication situations. Today, our internal roadmap is fully in place and forms the basis of hundreds of successful working relationships with practices and companies of all sizes.
Competitive rates
We offer attractive, competitive rates for both medical professionals and companies. For our medical telesecretary service, rates start from €145 per month (incl. VAT). For companies, rates start from €100 per month (excl. VAT).
BE 0890 051 709
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