Solutel | Solucall medical

All your calls centralised in one place

Solucall online platform:

Solucall is an online platform that we developed ourselves with a view to optimising the exchange of information between Solutel and our customers. The platform is automatically available to you as soon as we start working together. We collect all information about each unique call, email or message in your personal online environment, so that no contact with patients is lost.

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Maximum insight into your patient communication

The Solucall online platform logs every call to and from your patients and archives these call details - fully GDPR-proof - in a well-organised manner. It is also possible to add notes or follow-up notes on certain contacts. You can also easily classify your calls into different categories using tags, giving you an even better overview of your patient communications.

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Solucall not only functions as a repository of your calls, but also as a communication tool between you and Solutel. This means you can put your questions directly to our employees and review the mutually agreed guidelines again.

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Solucall is also available in app form. You receive a push notification when there are calls to be followed up. You can also use the app for easy communication with our employees and consult an overview of all processed calls in a quick and user-friendly manner.

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How long does a call take on average? What type of calls are most common? Figures are there to be learned from. As experts in the field, we can analyse all contact recordings and fine-tune your communication with your patients even further in the future.

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Solucall + your online calendar = ultimate ease of use

As a GP, dentist, medical specialist or paramedic, you are probably used to managing contact with your patients via your online calendar environment by now. Good news in that case! Our Solucall online platform can be fully synchronised with your online calendar.

So, when a patient needs to be called back or our employees have a question for you, you get a message directly in your own online planner*.

* Already available via Introlution and MYA

Would you like to work with
Solutel medical telesecretary?

Steps

Contact Make appointment

Step 01

Introduction and intake interview

What are your concerns regarding communication with your patients? Tell us about the day-to-day business of your practice and fire any questions you have at us.

Step 02

Detailed roadmap

Are we going to join forces? Great! We're now going to prepare a tailor-made script, which will serve as a guide for our employees. Based on this, they can work with any scenario within your practice.

Step 03

Link with online planner

Our medical telesecretary links all services to your own online planner. All information about your calls and messages are thus readily available in your familiar calendar environment.

Step 04

Direct line to our team

Once all systems are good to go, we can go live and start working together. We stick closely to agreements made. If you have any questions, you can contact us quickly. Do you need to transfer a call to us? Just press a button and we jump in for you.

Step 05

Round-the-clock overview wherever you are

With Solucall you have a central management platform. You get a full GDPR-proof overview of all calls handled.

All your calls centralised in one place Solucall online platform:

Would you like to work with Solutel medical telesecretary? Steps

Introduction and intake interview

Detailed roadmap

Link with online planner

Direct line to our team

Round-the-clock overview wherever you are

All your calls centralised in one place

Solucall online platform:

Would you like to work with
Solutel medical telesecretary?

Steps