Solutel, (medical) telesecretary and omnichannel contact centre
Remote communication with customers, patients or important partners: it is a profession in itself. A profession that has put a headset on our heads and a smile on our faces for more than 15 years. And you can hear it in our voices.
When Bea Vanbockryck and Winand Thys Solutel opened up their business in 2007, they were still working from a small office in Diepenbeek. But year after year, we grew bigger and bigger, as did the number of practices and companies we guided in their daily communication. That led to a move to provincial capital Hasselt.
Today we have a team of around 20 people. Perfectly trilingual men and women who love talking, but especially communicating. In a professional, but at the same time personal way. Because the proper and respectful handling of a phone call or contact, is something that we all feel strongly about. This is the only way can achieve our goal: building long-term customer relations.
Every profession has its own sensitivities when it comes to communicating with the outside world. We chose to assist both medical professions and companies from various sectors with their telephony and online communication. We have honed our expertise over the years, thanks to the many wonderful experiences we have had over the years.
Through our warm, personal approach on the one hand. For example, we are big fans of short lines of communication. But also, by not staying in our comfort zone. The emergence of new communication channels and technologies excludes that sort of behaviour. Which is why we at Solutel are fully committed to the future. This includes the development of our online management platform Solucall.
As a telesecretary, it is and remains our goal to keep up with the times, so that both our medical and commercial customers can continue to choose from a wide range of high-quality services. We also do this by giving our telesecretarial employees plenty of opportunities to continue to grow, including through quality training and retraining.
The 5 strengths of Solutel
from A to Z
Customer friendliness, smile included
Unique online management platform
Local top talent in 3 languages
15 years of experience (and counting)
What customers think of our medical telesecretary service
We gain at least 1,5 hour per day…
We aren’t just a happy client but a super happy client”, emphasizes Mrs. Liesbeth Devreker several times during our meeting.