Telephone permanence
for companies: 24/7 continuity

For some companies, office hours simply do not apply. This makes it even more difficult to be reachable by phone non-stop. At Solutel we have the perfect solution for this: our 24/7 telephone permanence for companies.

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Why use our telephone permanence for companies?

Are you being woken up several times a night by urgent phone calls? A long list of missed calls and voicemails in the morning? Or would you rather start the day with a completed and processed list of calls, all nicely logged on our online Solucall platform?

With our telephone permanence, we ensure continuous accessibility from Monday to Sunday and around the clock, including at night. From the moment you hand over the lines to us.

How much does our telephone permanence for companies cost?
Guaranteed service
Professional and efficient handling of all incoming calls
No long list of missed calls
Clear roadmap for all parties
Substantial savings compared employing someone full time
You decide when we take over the lines
Direct line of communication to our employees who will deal with any questions you may have
Management and overview of all calls via our Solucall platform

What customers think of our medical telesecretary service

A collaboration without noise on the line, that only works when both parties “understand” each other perfectly. Things are all right between Solutel and construction company Bostoen. Johan and colleagues, thank you for the nice words!

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Ten years ago we became acquainted with Saskia Kerkhofs, a young criminal lawyer in Brussels. A short search on Google was enough to accelerate the collaboration. “Outsourcing my telephone service was one of the first priorities. Especially when I got pregnant.”

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Construction company Bostoen
Saskia Kerkhofs

Would you like to use our telephone
permanence for companies?

Step 01
Introduction and intake interview
What sort of shop floor and people are we talking about? Come and present your company to us in detail and we'll go over our working methods from our side. Feel free to ask us any questions you may have.
Step 02
Detailed roadmap
As soon as we've agreed to work together and completed contract formalities, we put customer communication for your company on the best possible track. Together, we work towards a comprehensive script, in which we write out the most important communication scenarios. This will serve as a basis for our own employees every day.
Step 03
Direct line to our team
Once all systems are in place, we can go live and start working together. We stick closely to agreements made. If you have any questions, you can contact us quickly. Do you want us to handle your telephone permanence? Just one click and we jump in for you.
Step 04
Overview of all your communications
As a customer you have access to our online Solucall platform. You can manage the follow-up of your communication as well as request a detailed overview of all incoming messages and calls. And it is fully GDPR-proof. If necessary, we also work with your proprietary (cloud) software and/or CRM package.
BE 0890 051 709
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