Telephone reception

Thanks to our company call centre, there will always be someone to speak to the prospect, customer, supplier or partner at the other end of the line in a professional manner. When you’re ready to hand the line over to us, it’s up to you. And from then on, it’s up to us.

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Why use a telephone reception for companies service?

Because more than ever, response time and customer satisfaction determine the image of a company. Every missed call can mean a missed lead, a hesitant customer or a disgruntled partner.

At Solutel, our goal is to be part of your business and to ensure that every call is answered professionally. Even when one of your co-workers is in a meeting, or someone has forgotten his or her smartphone in the car. For whoever’s on the other end of the line, it’s as if we’re a member of your team. We can provide this service from opening to closing time, if you so wish. You decide when we take over.

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How much does our telephone reception for companies cost?

Our rates for telephone reception during traditional working hours fall under two different formulas.

Business 1:
from €100 per month, excl. VAT:

Monday-Friday from 8am-6pm (except public holidays)

Business 2:
from €120 per month, excl. VAT:

Monday-Friday from 8am-8pm and Saturday from 8am-1pm (except public holidays)

Guaranteed service

Professional and efficient handling of all incoming calls

No long list of missed calls

Clear roadmap for all parties

Substantial savings compared employing someone full time

You decide when we take over the lines

Direct line of communication to our employees who will deal with any questions you may have

Management and overview of all calls via our Solucall platform

What customers think of our medical telesecretary service

A collaboration without noise on the line, that only works when both parties “understand” each other perfectly. Things are all right between Solutel and construction company Bostoen. Johan and colleagues, thank you for the nice words!

Ten years ago we became acquainted with Saskia Kerkhofs, a young criminal lawyer in Brussels. A short search on Google was enough to accelerate the collaboration. “Outsourcing my telephone service was one of the first priorities. Especially when I got pregnant.”

Bostoen

Construction company Bostoen

Crimius

Saskia Kerkhofs

Would you like to use our telephone
reception for companies service?

Steps

Contact Make appointment

Step 01

Introduction and intake interview

What sort of shop floor and people are we talking about? Come and present your company to us in detail and we'll go over our working methods from our side. Feel free to ask us any questions you may have.

Step 02

Detailed roadmap

As soon as we've agreed to work together and completed contract formalities, we put customer communication for your company on the best possible track. Together, we work towards a comprehensive script, in which we write out the most important communication scenarios. This will serve as a basis for our own employees every day.

Step 03

Direct line to our team

Once all systems are in place, we can go live and start working together. We stick closely to agreements made. If you have any questions, you can contact us quickly. Do you want us to handle your telephone permanence? Just one click and we jump in for you.

Step 04

Overview of all your communications

As a customer you have access to our online Solucall platform. You can manage the follow-up of your communication as well as request a detailed overview of all incoming messages and calls. And it is fully GDPR-proof. If necessary, we also work with your proprietary (cloud) software and/or CRM package.

Telephone reception for companies: no more missed opportunities