Solutel was started in June 2007 by Bea Vanbockryck and Winand Thys. We started working from a small office in Diepenbeek, but due to the growing demand for telephone permanence, we moved to our brand-new offices at Hendrik van Veldekesingel in Hasselt.
Our telephone permanence strives for an optimal handling of every call. Our employees are the greatest added value. That’s why we constantly invest in education and training. In addition, we attach great importance to personal contact with you – our (future) customer.
Our experienced team of operators handles all your calls in a professional way. A telemarketer on the other side of the line? We will find an excuse to get out of it. A patient who wants to make an appointment? That we will enter directly in your agenda. An urgent call? Then we will obviously redirect the caller to you.
Through the online calendar Introlution you can view, change and of course book the appointments you have made. Because all changes are made in real time, double bookings are basically impossible.
As a professional telephone permanence, we are also familiar with the following agendas:
Introlution, Sanmax, Doctena, Medici, Crossuite, Resengo (Dixys).
Why would you trust us with your telephone permanence? And not our competitors? Because we work with a team. Your practice or company will be assigned a permanent team of about five employees. The advantages of such a team?
You choose when you want to use our telephone permanence. We offer three formulas:
During our introductory meeting you decide for yourself when what will happen in a certain situation. This way you can be sure that every phone call and patient or customer gets the attention they deserve.
You will have more time for what is important. While your patients or customers get the attention they deserve, both from you and from us.