You are in the middle of a consultation. The telephone rings. You ignore it and you stay focused on your patient. But after a few minutes the telephone rings again. You apologize to your patient and answer the phone because it might be urgent. But it is just someone who would like to make an appointment.
The result: the patient in your practice may feel left out. The patient on the phone hears that you are in a hurry. One missed call – who would it have been?
Sounds familiar right? Get rid of this type of situation and use Solutel as your medical telesecretariat. Many doctors were immediately convinced of our added value.
Choose our telephone permanence so you can focus on your patient:
What if you want to call us in as your appointment planner? What are the next steps in that case?
An appointment planner – is that really something my practice could use? Will my patients accept it if they get someone other than me on the phone? Will it not be impersonal? And can these telephonists correctly assess what they should do in certain cases?
You have a lot of questions and that’s normal. Your colleagues had the same questions. But actually, it’s really simple. You tell us once how you want us to talk to your patients. You explain to us what to do with urgent calls. And how much time we have to schedule for certain types of appointments.
And then our experienced team of telephonists will get it right for you.