You want to spend less time

on the phone and more

time with your patients?

Appointment planner for your practice

You are in the middle of a consultation. The telephone rings. You ignore it and you stay focused on your patient. But after a few minutes the telephone rings again. You apologize to your patient and answer the phone because it might be urgent. But it is just someone who would like to make an appointment.

The result: the patient in your practice may feel left out. The patient on the phone hears that you are in a hurry. One missed call – who would it have been?

Sounds familiar right? Get rid of this type of situation and use Solutel as your medical telesecretariat. Many doctors were immediately convinced of our added value.

Choose our telephone permanence so you can focus on your patient:

  • Formula Medical From Monday to Friday from 7:30 am to 8 pm and on Saturday from 8 am to 1 pm. Except on public holidays.
    You decide when you want to forward and do not need to notify us in advance. Easy and flexible!
Recover part of the costs of your telesecretariat thanks to Impulseo
  • No more unnecessary phone calls during your consultation hours.
  • No more missed calls when you get back from your home visits.
  • Your patients get the attention they deserve.
  • A professionally managed and well-organized agenda.
  • From 135€/month – a lot cheaper than a secretary.
  • An appointment planner that works when and how you want it.
  • One regular contact person for all your questions.
  • Your patients can get used to the same familiar voice(s) on the line.
  • Clear agreements on urgent calls.

SPECIAL OFFER
GET THE FIRST 60 CALLS FOR FREE*
(worth 75 euro) *When subscribing for at least 3 months
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Your appointment planner takes care of everything for you

What if you want to call us in as your appointment planner? What are the next steps in that case?

1

Introduction: who are we talking to?

Hi, we are Solutel. But tell us: who are you? And what can we do for you? During this conversation we will get a good look at what you expect from a telephone service.

2

Plan of action: get the basics done

We translate your wishes into a clear procedure and then we pass on this information to our team of operators. That way they will know what to do in every situation.

3

Getting started: leave it all to us

We will give you a personal telephone number to which you can redirect your calls. And that’s it! From now on you can be sure that every call will be handled correctly and professionally.

Follow-up: direct line between you and us

4

We do our thing so that you can concentrate on your real work. But do you have questions or comments? Your regular contact person is ready for you.

No more annoying and ringing phones during your consultations or customer visits.

Who is calling?

An appointment planner – is that really something my practice could use? Will my patients accept it if they get someone other than me on the phone? Will it not be impersonal? And can these telephonists correctly assess what they should do in certain cases?

You have a lot of questions and that’s normal. Your colleagues had the same questions. But actually, it’s really simple. You tell us once how you want us to talk to your patients. You explain to us what to do with urgent calls. And how much time we have to schedule for certain types of appointments.

And then our experienced team of telephonists will get it right for you.

More about us?Meet our team
One permanent team that your patients speak to.
Your appointment planners have extensive experience in the profession.
After an average of barely 12 seconds, we are already answering.
We answer 92% of all calls within 20 seconds.
Our operator is easily trilingual: N-F-E
One contact person for all your questions.
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