You no longer manage to bolster the daily flow of contacts? Or it’s difficult to guarantee permanence for your customers?
Solutel contact centre offers you the solution. We handle all your customer contacts professionally.
When you want it and the way you want it.
We take orders through various channels and monitor them carefully.
We handle calls or questions from your customers with a technical problem, transfer them to a service centre or schedule a technician.
Your customer has an urgent technical problem and straightaway a technician needs to go along? We quickly contact a technician using a waiting list or a cascade system.
You want to welcome new customers personally? Or you want to be sure that the customer has received a certain brochure? We’ll contact your customer.
Your customers no longer only contact you by phone. Thanks to Solutel’s multi-channel approach, your contact can also take the form of e-mail chat, SMS or social media. Our service? It’s completely tailored to what your customers need.